Why is my account locked, and how can I unlock it?
Answer
There are numerous factors that may contribute to an account becoming locked or disabled.
In most cases, an account is locked when a password has been entered incorrectly too many times. When this happens, you will need to wait 15 minutes for your account to unlock before you can try again. If you have forgotten your password, you can use the Setup New Password link or click "Forgot your Password?" on the Loop login page.
If your account does not unlock after 15 minutes, you must contact IT Services to have your account unlocked. Visit IT Services' portal and search for 'account locked.' If the issue is related to your password, follow the instructions to reset your password. If the issue is not related to your password, follow the instructions to contact IT Services.
