What happens if my Internet is disrupted, or I have technical issues, during an online exam?
Answer
In the event of a technical issue during an online exam, document the situation so that your instructor can determine next steps. Video evidence and/or screenshots are recommended.
Follow these steps if you have trouble with your Internet connection and ARE ABLE to complete the online exam:
- Switch from Internet to a data-based hotspot, if possible
- Document the issue and steps taken to rectify the situation by taking screenshots or using your phone to record what is happening
- Immediately contact your instructor through email or phone (or through whatever means they have provided) to inform them of the situation
- Continue with the online exam, if possible
- At the conclusion of the online exam, contact your instructor again, letting them know the outcome and providing them with the screenshots and/or video
Follow these steps if you have trouble with your Internet connection and ARE NOT ABLE to complete the online exam:
- Document the issue and steps taken to rectify the situation by taking screenshots or using your phone to record what is happening
- Immediately contact your instructor through email or phone (or through whatever means they have provided) to inform them of the situation
- At the conclusion of the online exam, contact your instructor again, letting them know the outcome and providing them with the screenshots and/or video
Adapted with permission from Guidelines for Resolving Technical Issues During Online Assessments & Exams (Students), 2020, by the University of Alberta.
